MDS Aftermarket: Efficiency, Expertise and Confidence
In the dynamic world of engine testing, maintaining peak facility performance is paramount. Aftermarket services play a crucial role in ensuring that complex systems operate seamlessly, avoiding downtime, and maximizing efficiency. This is where MDS, a leader in engine test solutions, steps in with a comprehensive suite of aftermarket services tailored to meet the diverse needs of the industry.
“Our aftermarket team is laser focused on our customers, providing industry-leading support services to ensure we continue to earn their trust and the privilege of being their supplier.”
Jose Mosquera, Director of Aftermarket Services
Key Aftermarket Offerings from MDS
Aftermarket services encompass a wide range of support offerings that keep test facilities running optimally. These include the following principal offerings from MDS:
- Engineering Support Services: Expert solutions for system enhancements and custom requirements. From troubleshooting to regular upgrades, our engineering team ensures your systems operate without interruption.
- Warranty Support: Complimentary support during the warranty period to address software and hardware issues. MDS will supply rapid solutions to system issues.
- Annual Preventative Maintenance and Inspection: Comprehensive checks for test systems, mechanical support components, and more. This preventative maintenance sustains facility performance.
- Scheduled Facility Calibrations: Leveraging ISO 17025 accreditation, MDS offers in-house and on-site calibration services to ensure measurement accuracy.
- Field Service Representation: On-site technical assistance, training, and coordination with MDS. On-site professionals provide critical support, train personnel, and manage system configurations and maintenance.
These services are designed to address every aspect of test facility maintenance and operation, providing a seamless experience for users. All offerings are fully customisable and scalable to meet our clients’ financial and technical requirements.
“I have a mainly hands-on role on site, which enables me to provide support to the customer in every part of the DAS operation. My contribution ranges from showing the operator what to do on the system, to fixing small mechanical parts of the test bench. This is a very exciting role which brings different challenges everyday”
Romeo Tene, Field Services Representative
Between our Canada, UK and European locations, MDS offers worldwide 24/7 Hotline support.
MDS: A Partner You Can Rely On
At MDS, we pride ourselves on delivering world-class aftermarket services that enhance operational efficiency and provide peace of mind. Our support team is made up of industry professionals ready to step in at a moment’s notice.
“Every day brings an opportunity for MDS to effectively demonstrate knowledge and skills, with assisting our customers in the operation of their engine test facilities.”
Graham Marchant, Manager of Global Customer and Warranty Services
Here’s how our support stands out:
- Cost Certainty: Our continuous upgrade model ensures that clients avoid sudden, hefty expenses for obsolescence management. This approach spreads costs predictably over time.
- Labor Efficiency: MDS provides a skilled workforce that eliminates the need for internal training, reducing labor costs while maintaining readiness for operational surges.
- Guaranteed Availability: With 24/7 access to MDS’s global support network, customers benefit from immediate diagnostics, remote support, and rapid-response regional teams.
- Specialized Focus: Engine testing is our core business. With over 200 dedicated professionals, we handle the intricacies of test facilities so you can focus on what you do best.
The Value Proposition: Efficiency, Expertise, and Confidence
“My role is about delivering reliable solutions, whether that’s ensuring the accuracy of customer systems through calibration and maintenance procedures or troubleshooting issues in real time. Our customers rely on our support for their test operations, and I’m committed to meeting their expectation with expertise, commitment and teamwork.”
Kieran Mitchell, Technical Services Representative
MDS transforms aftermarket services into a strategic advantage for your engine test facility. By reducing costs, ensuring availability, and delivering specialized focus, we enable our clients to achieve their goals with confidence. Whether it’s maintaining data acquisition systems, calibrating sensors, or addressing mechanical challenges, MDS is your trusted partner in test facility excellence.
Partner with MDS Today
“Our success is measured by your success. Trust us to maintain the highest levels of performance you are accustomed to.”
Tim Rennie, Manager of Support, MDS Europe
Maximize your engine test facility’s potential with MDS’s aftermarket services. With our expertise, innovative solutions, and unwavering support, we’ll help you achieve operational excellence. Contact MDS today to learn more about how we can support your unique needs.
MDS’s commitment to aftermarket services ensures that your facility remains a benchmark of performance and reliability, empowering you to stay ahead in a competitive industry.
