Facility Support & Operation
Flexible Support Packages
Maintained and Sustained MDS believes that superior client support is paramount in establishing and maintaining a committed and enduring relationship with its clients. MDS takes great pride in ensuring that client satisfaction is sustained beyond the conclusion of a given project.
Support Packages include:
- An 8 a.m. – 5 p.m. EST/CST Customer Help-Line To answer any client inquiries, and to provide system troubleshooting assistance and engineering solutions assistance.
- Worldwide 24-hour Customer Hotline Designed to assist our clients 24 hours a day, 7 days a week.
- Software Upgrade Support MDS software is continually being enhanced, as we respond and flex to individual client requirements and recommendations. Software upgrades can be included in the Support Package or purchased separately.
- Hardware Upgrade Support Recognizing the constant and rapid evolution of technology, MDS provides hardware upgrade migration paths for all of its systems.